Customer Success & ERP Order Specialist

MRA-The Management Association; Madison (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

Paid Time Off (PTO)

Health insurance benefits

Paid holidays

Job summary

UPC in Madison, WI, is seeking a Customer Service Associate to be the frontline contact for external customers, handling product, order, shipping, and service information while building relationships to drive new and repeat business.

Candidates should be detail oriented with strong written and verbal communication, proficiency in Microsoft Office, and experience with ERP systems (e.g., Odoo). High school diploma and 2 years in customer service required.

Qualifications

• Must have high school diploma or equivalent.
• At least 2 years of customer service experience.
• Excellent written and verbal communication skills.
• Detail oriented with ability to handle a fast-paced environment.
• Proficient in Microsoft Office; Excel emphasis.
• Experience with ERP systems (e.g., Odoo) preferred.

Responsibilities

• Serve as frontline contact for external customers with friendly, professional communication.
• Provide product, order, shipping, and service information to customers.
• Build relationships to encourage new and repeat business opportunities.
• Maintain thorough knowledge of UPC products within initial months.
• Handle administrative duties to facilitate the order entry process.

Skills

Customer Service

Microsoft Office

Excel

ERP systems

Odoo

Education

High school diploma or equivalent

Minimum 2 years of experience in customer service

Tools

Odoo ERP

Job description

UPC in Madison, WI, is seeking a Customer Service Associate to be the frontline contact for external customers, handling product, order, shipping, and service information while building relationships to drive new and repeat business.

Candidates should be detail oriented with strong written and verbal communication, proficiency in Microsoft Office, and experience with ERP systems (e.g., Odoo). High school diploma and 2 years in customer service required.