Customer Care Specialist - Onsite in Madison, WI

TEKsystems; Madison (WI); Presencial; USD 28.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Modern, collaborative workplace

Small team with strong support and培训

Career growth opportunities

Stable organization backed by a global

Natural light open office with sit-to-

Descripción de la vacante

TEKsystems in Madison, WI is seeking a Customer Care Representative to join a collaborative team. You will handle inquiries by phone and email, process orders in the ERP system, and resolve issues to ensure customer satisfaction.

This contract-to-hire role offers a modern workplace with training, growth opportunities, and competitive pay of $20.00–$22.00 per hour. Typical hours are 9:00 AM to 5:30 PM on site. Eligible benefits and a supportive team culture are emphasized.

Formación

• 1 year of customer service or technical support experience.
• Experience handling challenging or escalated customer interactions.
• Strong computer skills including Microsoft Office applications.

Responsabilidades

• Answer inquiries via phone and email about product information, pricing, and orders.
• Process orders, complaints, and account updates in the ERP system accurately.
• Monitor communications to meet service level expectations.
• Resolve customer concerns professionally, including escalated situations.
• Troubleshoot issues and coordinate RMAs when needed.
• Collaborate with supply chain, logistics, regulatory affairs, trade, and sales.
• Create and maintain customer accounts.
• Participate in daily team meetings and support performance KPIs.
• Maintain productivity metrics for phone availability and response times.

Conocimientos

Customer service

Escalation handling

MS Office

Herramientas

ERP system

Descripción del empleo

TEKsystems in Madison, WI is seeking a Customer Care Representative to join a collaborative team. You will handle inquiries by phone and email, process orders in the ERP system, and resolve issues to ensure customer satisfaction.

This contract-to-hire role offers a modern workplace with training, growth opportunities, and competitive pay of $20.00–$22.00 per hour. Typical hours are 9:00 AM to 5:30 PM on site. Eligible benefits and a supportive team culture are emphasized.