Customer Care Pro: Fast Resolutions & Cross-Dept Help

Envista Holdings Corporation; Madison (WI); On-site; USD 45,000 - 56,000; Full time

Benefits offered by this job

Annual performance bonus

Medical/dental/vision benefits

401K match

Job summary

Envista is seeking a Customer Care Representative in Madison, WI to respond to customer inquiries via phone and email and resolve issues within department standards. You will process orders in Oracle, maintain customer accounts, and collaborate with logistics, compliance, sales, and supply chain to ensure satisfaction.

You will meet KPIs like phone time, order accuracy, and service levels, while completing required trainings and participating in continuous improvement initiatives within the

Qualifications

• High school diploma or equivalent required.
• Minimum 1-year relevant customer service work experience preferred.
• Experience providing customer service to international customers, highly preferred.

Responsibilities

• Answers inbound customer calls and emails related to orders, status, product information, basic troubleshooting, or pricing.
• Monitors emails and ensures department goals are met while providing exceptional customer service.
• Processes customer orders and complaints in ERP system (Oracle) promptly and accurately.
• Collaborates with logistics, trade compliance, regulatory affairs, supply chain, and sales to resolve customer issues.
• Creates and maintains customer accounts; participates in KPI meetings and meets metrics.
• Resolves technical issues over the phone and prepares RMAs as needed.
• Recommends products to proactively close phone sales.
• Participates in Envista Business System continuous improvement activities to boost customer satisfaction.

Skills

Verbal communication

Written communication

English proficiency

Reading comprehension

Prioritization

Analytical thinking

Rapport building

De-escalation

Customer-centric

Education

High school diploma or equivalent

1 year customer service experience

Experience serving international customers

Tools

Microsoft Office

Outlook

Word

Excel (basic)

Job description

Envista is seeking a Customer Care Representative in Madison, WI to respond to customer inquiries via phone and email and resolve issues within department standards. You will process orders in Oracle, maintain customer accounts, and collaborate with logistics, compliance, sales, and supply chain to ensure satisfaction.

You will meet KPIs like phone time, order accuracy, and service levels, while completing required trainings and participating in continuous improvement initiatives within the