Care Specialist: Patient Experience & Support

FreedomCare LLC; Harrisburg (Dauphin County); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

In-house training

Medical benefits

Retirement plans

Wellness programs

Career development opportunities

Job summary

FreedomCare LLC is seeking a Care Specialist I for a hybrid role in Pennsylvania, with a Pittsburgh office presence three times a week and a base in Harrisburg. You will manage high-volume calls, assist patients and caregivers, and ensure timely care requests are completed with empathy and precision.

The ideal candidate has prior customer service experience, CRM familiarity (Salesforce, Medflyt, Verint), and strong communication skills.

Qualifications

• Must have previous experience in a Customer Service environment.
• At least 1 year of experience in a high-volume inbound call center or contact center.
• Experience with CRMs or Workforce Technology – Salesforce, Medflyt, and Verint.
• Able to show empathy, active listening and patience in customer interactions.
• Strong verbal and written communication skills.
• Excellent time management, organizational and multitasking abilities.

Responsibilities

• Manage a high-volume inbound/outbound service center calls dealing with HR inquiries and patient care requests.
• Follow up with patients, caregivers, and health plans for time-sensitive inquiries and escalations.
• Maintain exceptional customer service and accurate data entry of sensitive information.
• Screen patients and caregivers for additional programs and benefits.
• De-escalate dissatisfied customers and elevate unresolved issues to appropriate teams.
• Input and update case files within CRMs and manage call dashboards and reporting.

Skills

Customer service

Call center

CRM systems

Empathy

Active listening

Verbal communication

Written communication

Typing speed

Time management

Problem solving

Tools

Salesforce

Medflyt

Verint

Job description

FreedomCare LLC is seeking a Care Specialist I for a hybrid role in Pennsylvania, with a Pittsburgh office presence three times a week and a base in Harrisburg. You will manage high-volume calls, assist patients and caregivers, and ensure timely care requests are completed with empathy and precision.

The ideal candidate has prior customer service experience, CRM familiarity (Salesforce, Medflyt, Verint), and strong communication skills.