Auto Parts Sales Rep — On-Site with Benefits

CJ Pony Parts, Inc.; Skyline View (PA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Bonus Program: Eligible after 6 months

Paid Time Off

Medical, Dental, & Vision Insurance

Health Savings Account with company co

Life & Short-Term Disability Insurance

401(k) Plan with 4% company match and

Company Paid Holidays

Employee Assistance Program

Casual dress

Job summary

CJ Pony Parts is seeking an Auto Parts Sales Representative for on-site work in Harrisburg, PA. The role handles call-in customer inquiries, order processing, and showroom support with a focus on product knowledge and friendly, timely service.

Requirements include a high school diploma and at least 1 year in customer service, plus proficiency in Word, Excel, and Outlook. Benefits and a Monday–Friday schedule are offered.

Qualifications

• High school diploma or GED.
• Minimum of 1 year experience in a call center or customer service environment.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Strong verbal and written communication skills.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat regarding products, orders, and services.
• Provide timely and accurate information on order status, returns, and general product questions.
• Update and maintain customer account information in internal systems.
• Resolve product or service concerns with professionalism and empathy.
• Assist in processing orders placed in-person, online, or over the phone.
• Handle payment information and address updates securely and accurately.
• Generate return labels and coordinate with vendors as needed.
• Record and track all customer interactions and escalated complex issues appropriately.
• Provide showroom counter support (on-site only).
• Perform general administrative support tasks as assigned.

Skills

Call center experience

Verbal communication

Written communication

Customer service

Multitasking

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

CJ Pony Parts is seeking an Auto Parts Sales Representative for on-site work in Harrisburg, PA. The role handles call-in customer inquiries, order processing, and showroom support with a focus on product knowledge and friendly, timely service.

Requirements include a high school diploma and at least 1 year in customer service, plus proficiency in Word, Excel, and Outlook. Benefits and a Monday–Friday schedule are offered.