Customer Care Representative - PA

CJ Pony Parts, Inc.; Skyline View (PA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Hourly rate

Bonus program

Paid time off

Medical insurance

Vision insurance

HSA with company contribution

Life insurance

401(k) with company match

Holidays

Employee assistance

Casual dress

Job summary

CJ Pony Parts is seeking a Customer Care Representative who will interact with customers by phone, web chat, and email. This on-site role in Harrisburg, PA focuses on providing accurate product information, resolving order issues, and upholding a high level of customer satisfaction.

The ideal candidate has at least one year in a call center or customer service environment, strong written and verbal communication skills, and proficiency with Word, Excel, and Outlook.

Qualifications

• High school diploma or GED required.
• At least 1 year in a call center or customer service.
• Proficiency with Word, Excel, and Outlook.
• Strong verbal and written communication skills.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat regarding products, orders, and services.
• Provide timely and accurate information on order status, returns, and general product questions.
• Update and maintain customer account information in internal systems.
• Resolve product or service concerns with professionalism and empathy.
• Assist in processing orders placed in-person, online, or over the phone.
• Handle payment information and address updates securely and accurately.
• Generate return labels and coordinate with vendors as needed.
• Record and track all customer interactions and escalation complex issues appropriately.
• Provide showroom counter support (on-site only).
• Perform general administrative support tasks as assigned.

Skills

Call center experience

Customer service

Strong communication

Multitasking

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Customer Care Representative

Location: On-site in Harrisburg, PA
Employment Type: Full-Time | Non-Exempt
Pay: $16.00 to $18.00 per hour, based on experience
Schedule: Monday to Friday 8:30am - 5:00pm EST

Position Summary

CJ Pony Parts is seeking a Customer Care Representative who will interact with customers by phone, web chat, and email. This individual will provide accurate product and service information, resolve order issues, and ensure a high level of customer satisfaction. The ideal candidate has a customer-first mindset and thrives in a fast-paced, team-oriented environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat regarding products, orders, and services


• Provide timely and accurate information on order status, returns, and general product questions


• Update and maintain customer account information in internal systems


• Resolve product or service concerns with professionalism and empathy


• Assist in processing orders placed in-person, online, or over the phone


• Handle payment information and address updates securely and accurately


• Generate return labels and coordinate with vendors as needed


• Record and track all customer interactions and escalation complex issues appropriately


• Provide showroom counter support (on-site only)


• Perform general administrative support tasks as assigned

Required Qualifications

• High school diploma or GED


• Minimum of 1 year experience in a call center or customer service environment


• Proficiency in Microsoft Word, Excel, and Outlook


• Strong verbal and written communication skills


• Ability to manage multiple systems and customer interactions simultaneously


• Calm and effective communication skills, especially when resolving customer concerns

Benefits

• Hourly Rate: $16.00 - $18.00 per hour, commensurate with experience


• Bonus Program: Eligible after 6 months


• Paid Time Off


• Medical, Dental, & Vision Insurance (affordable options)


• Health Savings Account with company contribution


• Life & Short-Term Disability Insurance


• 401(k) Plan with 4% company match and profit sharing


• Company Paid Holidays


• Employee Assistance Program


• Casual dress

Who We Are

Founded in 1985 by two friends and their shared passion for classic Mustangs, CJ Pony Parts is committed to empowering the automotive community to enjoy the restoration and performance hobby. Our culture is built on our core values of Teamwork, Respect, Customer Service, Integrity, and Innovation. We're proud to be a trusted name in automotive parts and accessories-and we're growing!

Equal Opportunity Employer

CJ Pony Parts is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
E-Verify: CJ Pony Parts uses E-Verify to confirm the employment eligibility of all new hires.