Auto Parts Showroom & Call Center Sales Rep

CJ Pony Parts, Inc.; Skyline View (PA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision insurance

401(k) with company match

Health savings account with companycon

Life and disability insurance

Casual dress

Employee assistance program

Job summary

CJ Pony Parts, Inc. in Harrisburg, PA is seeking an Auto Parts Counter and Sales Representative to provide knowledgeable, friendly service in our showroom and via multiple communication channels.

This role supports both in-person retail operations and call center activities, with a strong focus on classic and modern Mustangs. The position requires a high school diploma or GED, 1+ year in automotive retail or call center, and excellent communication skills.

Qualifications

• High school diploma or GED required; automotive knowledge is a plus.
• At least 1 year in automotive retail or call center preferred.
• Strong communication and customer service skills.
• Comfortable using phone, ticketing systems, and live chat.
• Basic math and pricing skills.

Responsibilities

• Greet and assist customers in showroom with selecting and purchasing automotive parts.
• Answer questions about product specs, availability, and compatibility.
• Process orders, returns, and exchanges accurately.
• Support call center by handling sales calls and assisting in the queue.
• Provide expert guidance and resolve customer inquiries over the phone.
• Manage and update work tickets, ensuring timely resolution.
• Engage customers through live chat to provide real-time support.
• Maintain a clean and organized showroom and counter area.
• Collaborate with team members to ensure smooth daily operations.
• Stay current on product knowledge, industry trends, and new releases.
• Assist with inventory tasks including restocking and cycle counts.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Retail sales

Problem solving

Education

High school diploma or GED

Automotive knowledge

Tools

Microsoft Office

CRM/ERP systems

Job description

CJ Pony Parts, Inc. in Harrisburg, PA is seeking an Auto Parts Counter and Sales Representative to provide knowledgeable, friendly service in our showroom and via multiple communication channels.

This role supports both in-person retail operations and call center activities, with a strong focus on classic and modern Mustangs. The position requires a high school diploma or GED, 1+ year in automotive retail or call center, and excellent communication skills.