Customer Care Specialist - On-Site, $27-$32/hr (+$2 Diff)

Uline; Gurnee (IL); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% employer match

Paid holidays and generous time off

Tuition Assistance Program

Job summary

Uline is seeking a Customer Service Representative at its Kenosha, WI location. You will process orders, offer product recommendations and address inquiries using advanced tools to ensure a seamless customer experience.

Join a family-owned company with strong training, growth opportunities and comprehensive benefits, including health insurance and a 401(k) with match. On-site roles require on-site presence and a client-first mindset.

Qualifications

• High school diploma or equivalent. Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but if you are eager to learn, we will train you!

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Problem-solving

Active listening

Communication skills

Customer service mindset

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Uline is seeking a Customer Service Representative at its Kenosha, WI location. You will process orders, offer product recommendations and address inquiries using advanced tools to ensure a seamless customer experience.

Join a family-owned company with strong training, growth opportunities and comprehensive benefits, including health insurance and a 401(k) with match. On-site roles require on-site presence and a client-first mindset.