Customer Care Specialist - Multi-System Orchestrator

Duraco Specialty Tapes and Liners – A Duraco Specialty Materials® Company; Forest Park (IL); Hybrid; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

Holidays

401k with employer match

Hybrid work model

Bonus eligibility

Career development

Job summary

Duraco Specialty Materials is seeking a Customer Care Representative to serve as the nerve center of order processing and customer communication. You will own the order lifecycle, verify pricing, and enter data across multiple ERP systems to keep customers informed and orders moving.

In this role, you’ll collaborate with buyers and teams at Forest Park, IL, delivering a responsive, customer-first service. Previous experience in order entry or customer service within a B2B or manufacturing

Qualifications

• Experience in order entry, data entry, or customer service in a B2B or manufacturing environment is a big plus.
• Comfortable using multiple ERP systems to manage orders and data.

Responsibilities

• Own the order process from start to finish, ensuring accuracy and speed.
• Tackle challenges head-on and resolve questions about manufacturing delays or shipping.
• Navigate multiple ERP systems and keep data entry flawless.
• Collaborate with buyers and teams across locations to keep orders on track.

Skills

Order entry

Data entry

Customer service

Multitasking

Tools

ERP systems

Job description

Duraco Specialty Materials is seeking a Customer Care Representative to serve as the nerve center of order processing and customer communication. You will own the order lifecycle, verify pricing, and enter data across multiple ERP systems to keep customers informed and orders moving.

In this role, you’ll collaborate with buyers and teams at Forest Park, IL, delivering a responsive, customer-first service. Previous experience in order entry or customer service within a B2B or manufacturing