Customer-Focused Order Management Specialist

Corning Incorporated; Charlotte (NC); On-site; USD 47,000 - 65,000; Full time

Benefits offered by this job

Company-wide bonuses and long-term/in👍

Company-paid pension with 401(k) match

Comprehensive health and wellness bene

Job summary

Corning Incorporated in Charlotte, NC, is seeking an Order Management Specialist to ensure high-quality customer support. You will process orders, maintain data accuracy, and coordinate with teams to deliver exceptional service.

Ideal candidates have 3-5 years in customer service, strong communication, problem-solving, and the ability to handle challenging customers with professionalism. Salesforce and SAP knowledge is a plus.

Qualifications

• Associate or bachelor’s degree or 3-5 years of Customer Service experience.
• 3+ years in a customer-facing role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proven analytical thinking and organizational skills.
• Ability to handle difficult customers with diplomacy and professionalism.
• Ability to work independently and as part of a team.
• Familiarity with customer management software (Salesforce) and SAP is a plus.

Responsibilities

• Order Processing: receive and process customer orders with accuracy.
• Customer Service: address inquiries and resolve order issues promptly.
• Data Management: update customer and order information in the OMS.
• Compliance: ensure orders comply with company policies.
• Problem-solving: troubleshoot issues during the order process.
• Product Knowledge: maintain understanding of Corning products.
• Documentation: keep records of orders and interactions.
• Teamwork: coordinate with departments to ensure satisfaction.

Skills

Customer service

Verbal & written communication

Problem solving

Attention to detail

Organizational skills

Customer diplomacy

Teamwork

Education

Associate or Bachelor’s degree

Tools

Salesforce

SAP

Job description

Corning Incorporated in Charlotte, NC, is seeking an Order Management Specialist to ensure high-quality customer support. You will process orders, maintain data accuracy, and coordinate with teams to deliver exceptional service.

Ideal candidates have 3-5 years in customer service, strong communication, problem-solving, and the ability to handle challenging customers with professionalism. Salesforce and SAP knowledge is a plus.