Customer Care Specialist - Mon-Fri, Weekends Off

UniFirst Corp.; Whippany (NJ); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Training on-the-job

401K with Company Match

Health Insurance

Paid Time Off

Tuition Reimbursement

Employee Discount

Direct Payroll Deposit

Profit Sharing

Employee Referral Bonuses

Job summary

UniFirst Corp. in New Jersey is seeking a Customer Service Representative to serve as the liaison between customers and the company.

You'll answer questions about accounts, procedures, and services by phone or email, delivering friendly, professional support on a daily basis. In this on-site role, you’ll assist with accounts receivable tasks, process credits and exchanges, and collaborate with the Sales Department.

Qualifications

• 2 years of Customer Service experience preferred.
• Prior Accounts Receivable experience encouraged.
• Strong verbal and written communication skills.
• Proficient using Microsoft Office products.
• Detail-oriented with time management and organization.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to both customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process.
• Partner and provide administrative support to UniFirst’s Sales Department.
• Perform basic data entry and other administrative duties.

Skills

Customer Service

Accounts Receivable

Communication

Teamwork

Problem Solving

Education

High School diploma or GED

Tools

Microsoft Excel

Outlook

Word

TEAMS

Job description

UniFirst Corp. in New Jersey is seeking a Customer Service Representative to serve as the liaison between customers and the company.

You'll answer questions about accounts, procedures, and services by phone or email, delivering friendly, professional support on a daily basis. In this on-site role, you’ll assist with accounts receivable tasks, process credits and exchanges, and collaborate with the Sales Department.