Customer Care Specialist — Mobility Solutions & Impact

National Seating & Mobility; Abilene (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Company paid holidays

401k Company Match

Tuition reimbursement and Education

Education Assistance

Job summary

National Seating & Mobility (NSM) in Texas (Abilene) is seeking a Customer Service Representative for a full-time, day shift (Monday–Friday). You will serve as the liaison between clients, caregivers, and referral sources, ensuring clear communication and a positive client experience.

Join a team that emphasizes our HEARTS values and supports growth through training and benefits. The role involves phone support, order coordination, data entry, and helping verify funding eligibility.

Qualifications

• Answer phone calls and manage requests in a helpful, professional manner.
• Coordinate order management with branch staff, clients, clinicians, and care givers.
• Verify client information and eligibility for funding in work orders.
• Perform data entry, clerical tasks, inventory checks, and receive deliveries.

Responsibilities

• Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.
• Order management, coordinating with branch staff, clients, clinicians, and care givers.
• Assists in completion of work orders which may involve verification that all necessary client information is documented, equipment detail entry, and verification of eligibility for funding.
• Performs a variety of data entry, clerical support tasks, assists with physical inventory, and accepts delivery of goods when necessary.

Skills

Organizational Skills

Customer/Client Focus

Education

High School Diploma or GED

Job description

National Seating & Mobility (NSM) in Texas (Abilene) is seeking a Customer Service Representative for a full-time, day shift (Monday–Friday). You will serve as the liaison between clients, caregivers, and referral sources, ensuring clear communication and a positive client experience.

Join a team that emphasizes our HEARTS values and supports growth through training and benefits. The role involves phone support, order coordination, data entry, and helping verify funding eligibility.