Customer Care Specialist — Mobility Solutions

National Seating & Mobility; Wilkes-Barre (Luzerne County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Company paid holidays

401k Company Match

Tuition reimbursement and Education

Job summary

National Seating & Mobility (NSM) is seeking a dedicated Customer Service Representative for a full-time, day-shift role in the Wilkes-Barre area. You will serve as the liaison between clients, caregivers, and referral sources, ensuring accurate information flow and timely responses to inquiries.

NSM emphasizes HEARTS values and 360-degree mobility solutions, supporting independence and safety for clients. This position offers competitive pay and benefits and requires strong organizational and

Qualifications

• High School Diploma or G.E.D.
• Organizational Skills
• Customer/Client Focus
• Company paid holidays
• 401k Company Match
• Tuition reimbursement and Education Assistance

Responsibilities

• Answer phone calls and manage phone requests and inquiries in a helpful and professional manner.
• Order management, coordinating with branch staff, clients, clinicians, and care givers.
• Assists in completion of work orders which may involve but is not limited to verification that all necessary client information is documented, equipment detail entry, and verification of eligibility for funding.
• Performs a variety of data entry, clerical support tasks, assists with physical inventory, and accepts delivery of goods when necessary.

Skills

Organizational Skills

Customer/Client Focus

Education

High School Diploma or G.E.D.

Job description

National Seating & Mobility (NSM) is seeking a dedicated Customer Service Representative for a full-time, day-shift role in the Wilkes-Barre area. You will serve as the liaison between clients, caregivers, and referral sources, ensuring accurate information flow and timely responses to inquiries.

NSM emphasizes HEARTS values and 360-degree mobility solutions, supporting independence and safety for clients. This position offers competitive pay and benefits and requires strong organizational and