Customer Care Specialist — Logistics

Home Depot; Portland (OR); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Equal employment opportunity

Bilingual candidates encouraged

Job summary

Temco Logistics is seeking a Customer Service Representative to be the first point of contact for customers, addressing inquiries and ensuring satisfaction. You will manage orders, delivery statuses, and product details while collaborating with multiple departments to maintain seamless operations.

Ideal candidates have at least 2 years in customer service, strong communication, problem-solving, and organizational skills, with proficiency in MS Office. Bilingual candidates are encouraged to apply.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years in customer service or office administration.
• Outstanding communication and interpersonal skills.
• Strong problem-solving and attention to detail.
• Excellent organizational skills.
• Proficiency in MS Office; familiarity with ERP systems preferred.
• Knowledge of Temco Logistics’ services is a plus.

Responsibilities

• Provide customers with order, delivery, and product details.
• Answer phone calls and emails promptly.
• Follow up to ensure satisfaction with delivery/installation.
• Resolve issues and escalate when needed.
• Monitor delivery schedules for real-time updates.
• Maintain knowledge of Temco Logistics' offerings.
• Track office supplies and place orders.
• Prepare reports, presentations, and proposals.
• Collaborate with teams to ensure seamless service.

Skills

Communication skills

Interpersonal skills

Problem-solving

Organizational skills

MS Office proficiency

Education

High school diploma or equivalent

Tools

ERP systems

Job description

Temco Logistics is seeking a Customer Service Representative to be the first point of contact for customers, addressing inquiries and ensuring satisfaction. You will manage orders, delivery statuses, and product details while collaborating with multiple departments to maintain seamless operations.

Ideal candidates have at least 2 years in customer service, strong communication, problem-solving, and organizational skills, with proficiency in MS Office. Bilingual candidates are encouraged to apply.