Logistics Customer Care Specialist

The Home Depot; Maryland Heights (MO); On-site; USD 36,000 - 52,000; Full time

Job summary

Temco Logistics is seeking a motivated and customer-focused Customer Service Representative to join our team. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction in a fast-paced logistics environment.

You will handle orders, delivery updates, and product details, answer calls and emails promptly, and coordinate with installation services to ensure a smooth experience for customers.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years in customer service or office tasks.
• Excellent communication and attention to detail.
• Proficiency in MS Office; ERP experience preferred.

Responsibilities

• Provide customers with information about orders, delivery status, and product details.
• Answer calls and emails promptly, addressing questions, concerns, and requests.
• Ensure customer satisfaction with delivery and installation services through follow-up communications.
• Resolve customer issues efficiently and escalate unresolved matters to the appropriate supervisor when necessary.
• Monitor and track delivery schedules to provide customers with real-time updates.
• Maintain expert knowledge of Temco Logistics' products and services to support customer inquiries.
• Track office supply inventory and place orders as needed to ensure smooth operations.
• Prepare and submit timely reports, presentations, and proposals as assigned.
• Collaborate with colleagues and other departments to maintain seamless operations and exceptional customer service.

Skills

Customer service

Communication

Problem solving

Organization

Education

High school diploma

Tools

MS Office Suite

ERP systems

Job description

Temco Logistics is seeking a motivated and customer-focused Customer Service Representative to join our team. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring satisfaction in a fast-paced logistics environment.

You will handle orders, delivery updates, and product details, answer calls and emails promptly, and coordinate with installation services to ensure a smooth experience for customers.