Customer Care Representative

Liberty Waste Solutions, LLC; Wilmington (NC); On-site; USD 23,000 - 28,000; Full time

Job summary

Liberty Waste Solutions, LLC in Wilmington, NC seeks a Customer Care Representative to deliver exceptional service in a full-time role. The position requires handling inquiries, resolving complaints, and maintaining high customer satisfaction while meeting performance metrics.

Strong communication and problem-solving skills are essential, with attention to detail and the ability to work independently. Applicants should be reliable with transportation and dress professionally.

Qualifications

• Experience in customer service or call center preferred.
• Reliable transportation.
• Professional office attire.

Responsibilities

• Achieve or exceed goals for calls, talk time, wait time, and other performance metrics.
• Answer inbound calls professionally and courteously, providing accurate information.
• Handle customer complaints with empathy and professionalism, ensuring timely resolution and maintaining a positive customer experience.
• Maintain positive and respectful interactions with customers at all times.
• Follow all required safety policies and procedures.
• Prepare and submit daily, weekly, and monthly reports as required.
• Become proficient in the company’s phone system and operating system (SoftPak).
• Perform other job-related duties as assigned.

Skills

Customer service

Communication skills

Active listening

Problem solving

Time management

Integrity & confidentiality

Self-motivation

Team collaboration

Adaptability

Microsoft Office

SoftPak

Tools

SoftPak

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Care Representative

Full Time Wilmington, NC, US

6 days ago Requisition ID: 1413

Salary Range: $17.00 To $20.00 Hourly

At Liberty Waste Solutions, we're redefining waste management by delivering reliable, safety-focused, and environmentally responsible solutions.

We are seeking a Customer Service Representative that will be responsible for ensuring maximum productivity and delivering exceptional service to our customers. This role requires strong communication skills, attention to detail, and the ability to work independently while meeting performance metrics. Ideal candidates will have an effective way to manage and resolve customer complaints to maintain satisfaction and loyalty.

Key Responsibilities:

• Achieve or exceed company-established goals for calls, talk time, wait time, and other performance metrics.
• Answer inbound calls professionally and courteously, providing accurate information and resolving inquiries promptly.
• Handle customer complaints with empathy and professionalism, ensuring timely resolution and maintaining a positive customer experience.
• Maintain positive and respectful interactions with customers at all times.
• Follow all required safety policies and procedures.
• Prepare and submit daily, weekly, and monthly reports as required.
• Become proficient in the company’s phone system and operating system (SoftPak).
• Perform other job-related duties as assigned.

Technical Skills:

• Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Ability to learn and navigate company-specific systems.
• Communication Skills: Clear, concise verbal and written communication; ability to interact effectively with all levels of management and customers.
• Active Listening: Pays full attention to customer concerns, asks clarifying questions, and ensures understanding before responding.
• Complaint Resolution: Demonstrates patience, empathy, and problem-solving skills when addressing customer complaints; focuses on turning negative experiences into positive outcomes.
• Service Orientation: Strong desire to help others and resolve issues efficiently.
• Time Management: Prioritizes tasks and meets deadlines consistently.
• Problem-Solving: Quickly grasps concepts, identifies issues, and implements solutions with minimal supervision.
• Adaptability: Maintains composure under pressure and adjusts to changing priorities.
• Integrity & Confidentiality: Handles sensitive information responsibly and ethically.
• Self-Motivation: Works independently, takes initiative, and maintains pride in work quality.
• Team Collaboration: Works well with others to achieve shared goals.

Additional Requirements:

• Reliable transportation.
• Prior call center experience preferred.
• Professional office attire.
• Ability to adhere to work schedules and company policies.