Customer Service Rep - $22+/hour

Express Employment Professionals - Cincinnati East; Janesville (WI); On-site; USD 28,000 - 33,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking a Customer Service Rep in Janesville, WI. This in-office, full-time position involves handling customer queries, processing orders, and resolving issues across multiple channels.

You should stay calm under pressure and be proficient with computers. Key duties include maintaining a positive attitude, responding to inquiries promptly, and keeping customers informed.

Qualifications

• High school diploma or equivalent required.
• Ability to stay calm when customers are stressed.
• Comfortable using computers and basic software.
• Experience with customer support and tracking call information.
• Able to concentrate on multiple problems at once.
• Excellent time management and prioritization skills.
• Ability to listen actively over the phone and relay information.

Responsibilities

• Manage customer queries and complaints across channels.
• Process orders, modifications, and requests.
• Respond promptly to inquiries and maintain professionalism.
• Know products well to answer questions accurately.
• Keep records updated and maintain customer profiles.

Skills

Customer service

Computer skills

Multitasking

Time management

Active listening

Phone etiquette

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

We are currently seeking a Customer Service Rep to join the team of our client, a growing manufacturing company in Janesville.

Overview

As a customer service representative, you will manage customer queries and complaints. You will also be asked to process orders, modifications, and escape complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Main duties

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.

Qualifications

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support. Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts; may include entering and tracking merchandise, scheduling with Microsoft Office Suite or similar software
• Able to concentrate on multiple problems at once
• Excellent time management and prioritization skills
• Ability to answer phone, listen actively, relay information, and type basic information simultaneously

Schedule: Full-time day shift, in office role

Pay: $22/hour