Customer Care Specialist — Impactful & Fast-Paced Support

myhrhome; Fort Worth (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Employee stock purchase plan

Tuition reimbursement

Continuing education

Bonus eligible

Paid time off

Volunteer time

Job summary

OneMain Financial in Fort Worth, TX is seeking a Customer Service Specialist to provide accurate, timely support to customers about accounts, programs, benefits, policies, and services. The role emphasizes clear communication, problem-solving, attention to detail, and the ability to navigate multiple systems in a fast-paced environment.

You will work onsite Monday through Friday, with shifts that accommodate coverage, and you will join a team dedicated to helping customers and improving their

Qualifications

• High school diploma or GED is required.
• Experience in customer service, call center, or another customer-facing environment is preferred.

Responsibilities

• Handle a high volume of customer inquiries by phone and provide clear information.
• Research and resolve account questions or discrepancies and escalate when needed.
• Review and update customer information across systems while protecting data.
• Explain programs, benefits, policies, and account requirements clearly.
• Document customer interactions, actions, and resolutions accurately.
• Navigate multiple systems to research and complete requests efficiently.
• Follow policies, procedures, and regulatory requirements.
• Partner with internal teams to resolve issues and ensure a smooth customer experience.

Skills

Customer service

Communication

Problem solving

Education

High School Diploma or GED

Job description

OneMain Financial in Fort Worth, TX is seeking a Customer Service Specialist to provide accurate, timely support to customers about accounts, programs, benefits, policies, and services. The role emphasizes clear communication, problem-solving, attention to detail, and the ability to navigate multiple systems in a fast-paced environment.

You will work onsite Monday through Friday, with shifts that accommodate coverage, and you will join a team dedicated to helping customers and improving their