Customer Care Specialist

OneMain Financial; Fort Worth (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Employee Stock Purchase Plan (ESPP)

Tuition reimbursement

Paid time off

Volunteer time off

Job summary

OneMain Financial in Fort Worth, TX is seeking a Customer Service Specialist to provide accurate, timely support for customer accounts, programs, benefits, policies, and services. You’ll engage with customers by phone, resolve inquiries, and maintain data across systems in a fast-paced environment.

The role emphasizes strong communication, problem-solving, and attention to detail. Schedule is Monday–Friday with potential shift adjustments, and the team works toward helping customers improve

Qualifications

• High school diploma or GED is required.
• Experience in customer service or call center environments is preferred.

Responsibilities

• Handle a high volume of customer inquiries by phone, identifying needs and providing clear information.
• Research and resolve account questions or discrepancies, taking ownership through resolution.
• Review, update, and maintain accurate customer information across multiple systems while protecting data.
• Explain programs, benefits, policies, and account requirements clearly.
• Document customer interactions, actions, and resolutions.
• Navigate multiple systems to complete customer requests efficiently.
• Follow policies, procedures, regulatory requirements, and service standards.
• Partner with internal teams to resolve issues and ensure a seamless customer experience.

Skills

Customer service

Call center experience

Communication skills

Problem solving

Education

High school diploma or GED

Job description

Role Summary

As a Customer Service Specialist, you’ll provide accurate, timely, and professional support to customers with questions about their accounts, programs, benefits, policies, and services. This role is ideal for someone with strong communication and problem-solving skills, attention to detail, and the ability to navigate multiple systems in a fast-paced customer service environment.

Responsibilities

Handle a high volume of customer inquiries by phone, identifying needs and providing clear, accurate information.

Research and resolve account questions or discrepancies, taking ownership through resolution and escalating when needed.

Review, update, and maintain accurate customer information across multiple systems while protecting confidential data.

Clearly explain programs, benefits, policies, procedures, and account requirements.

Accurately document customer interactions, actions, and resolutions.

Navigate multiple systems and resources to efficiently research and complete customer requests.

Follow established policies, procedures, regulatory requirements, and service standards.

Partner with internal teams to resolve issues and ensure seamless customer experience.

Required Qualifications

High school diploma or GED

Experience in customer service, call center, or another customer-facing environment.

Preferred Qualifications

Previous customer service experience

Previous contact center or call center experience

Location

Fort Worth, TX

Hours of Operation

Monday–Friday, 7:00 a.m.–7:00 p.m.

Schedule

This role is scheduled 10:00 a.m.–7:00 p.m., Monday–Friday (40 hours per week), with opportunities to move to other shifts as openings arise

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain. Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:

• Health and wellbeing options for team members and their dependents
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursementContinuing education
• Bonus eligible
• Paid time off
• Paid volunteer time
• And more

Equal Employment Opportunity

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. In our more than 1300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be - in person, by phone and online. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.