Customer Care Pro: Claims, Payments & Accounts

OneMain Financial; West Valley City (UT); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Dental and vision coverage

401(k) with up to 4% match

Employee stock purchase plan

Tuition reimbursement

Paid time off and holidays

Job summary

OneMain Financial is seeking a Customer Care Specialist to be the frontline voice for borrowers in West Valley City, Utah. You will handle inbound calls, provide information on accounts, and guide customers through resolution steps with a service-first mindset.

Key responsibilities include solving problems by clarifying concerns, processing extensions and due-date changes, and addressing insurance and credit reporting issues.

Qualifications

• High school diploma or GED required.
• Experience handling customer calls and inquiries is preferred.
• Ability to explain complex information clearly to customers.

Responsibilities

• Answer inbound calls and provide account information.
• Resolve problems by clarifying concerns and guiding to a solution.
• Process extensions and due date changes; address insurance and credit reporting issues.

Skills

Customer service

Phone communication

Problem solving

Account inquiries

Education

High School Diploma or GED

Job description

OneMain Financial is seeking a Customer Care Specialist to be the frontline voice for borrowers in West Valley City, Utah. You will handle inbound calls, provide information on accounts, and guide customers through resolution steps with a service-first mindset.

Key responsibilities include solving problems by clarifying concerns, processing extensions and due-date changes, and addressing insurance and credit reporting issues.