Customer Care Specialist: Growth, Benefits & Impact

OneMain Financial; Fort Worth (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Employee Stock Purchase Plan (ESPP)

Tuition reimbursement

Paid time off

Volunteer time off

Job summary

OneMain Financial in Fort Worth, TX is seeking a Customer Service Specialist to provide accurate, timely support for customer accounts, programs, benefits, policies, and services. You’ll engage with customers by phone, resolve inquiries, and maintain data across systems in a fast-paced environment.

The role emphasizes strong communication, problem-solving, and attention to detail. Schedule is Monday–Friday with potential shift adjustments, and the team works toward helping customers improve

Qualifications

• High school diploma or GED is required.
• Experience in customer service or call center environments is preferred.

Responsibilities

• Handle a high volume of customer inquiries by phone, identifying needs and providing clear information.
• Research and resolve account questions or discrepancies, taking ownership through resolution.
• Review, update, and maintain accurate customer information across multiple systems while protecting data.
• Explain programs, benefits, policies, and account requirements clearly.
• Document customer interactions, actions, and resolutions.
• Navigate multiple systems to complete customer requests efficiently.
• Follow policies, procedures, regulatory requirements, and service standards.
• Partner with internal teams to resolve issues and ensure a seamless customer experience.

Skills

Customer service

Call center experience

Communication skills

Problem solving

Education

High school diploma or GED

Job description

OneMain Financial in Fort Worth, TX is seeking a Customer Service Specialist to provide accurate, timely support for customer accounts, programs, benefits, policies, and services. You’ll engage with customers by phone, resolve inquiries, and maintain data across systems in a fast-paced environment.

The role emphasizes strong communication, problem-solving, and attention to detail. Schedule is Monday–Friday with potential shift adjustments, and the team works toward helping customers improve