Customer Care Specialist I: Banking Solutions

First Merchants Corporation; Daleville (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Base Pay PLUS Bonuses

Medical, Dental and Vision Insurance

401k

Health Savings and Flexible Spending

Vacation/Sick Time

Paid Holidays

Paid Parental Leave

Tuition Reimbursement

Additional Benefits

Job summary

First Merchants Bank is seeking a Customer Care Specialist I to join our team. This position requires a high performing, knowledgeable team member who can identify and respond to customer needs while delivering an experience that exceeds expectations.

Responsibilities include handling calls, de-escalating issues, guiding customers through troubleshooting, reviewing accounts, and collaborating with teammates to enhance service. Banking experience is preferred.

Qualifications

• High school diploma or GED is required.
• At least 1 year of experience in a customer service role.
• Banking or financial services experience is preferred.

Responsibilities

• Handle customer calls and provide accurate, satisfactory answers to queries.
• De-escalate difficult customer situations with patience and empathy.
• Guide callers through troubleshooting and using the bank's products and services.
• Review customer accounts and provide updates on various topics.
• Collaborate with team members and leadership to improve service quality.
• Support bank sales initiatives by cross-selling products and referring customers as needed.

Skills

Customer Service

Communication

Problem Solving

Education

High School Diploma or GED

Job description

First Merchants Bank is seeking a Customer Care Specialist I to join our team. This position requires a high performing, knowledgeable team member who can identify and respond to customer needs while delivering an experience that exceeds expectations.

Responsibilities include handling calls, de-escalating issues, guiding customers through troubleshooting, reviewing accounts, and collaborating with teammates to enhance service. Banking experience is preferred.