Customer Care Specialist I (58620)

First State Community Bank; Farmington (MO); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Variable compensation

401k match

Growth opportunities

Stable workplace

Résumé du poste

First State Community Bank in Farmington, MO is seeking a Customer Care Specialist who thrives on helping others and solving problems. You will assist customers across our statewide footprint, provide exceptional service, and create positive experiences with every interaction.

The role focuses on answering calls, building relationships, answering questions about products and accounts, and connecting customers with the right resources. Previous call center experience is a plus but not required.

Qualifications

• Strong communication and customer service skills.
• A positive attitude and passion for helping others.
• Ability to learn quickly and solve problems effectively.
• Attention to detail and a commitment to accuracy.
• Call center experience is a plus but not required.

Responsabilités

• Answer customer calls and provide timely, accurate solutions.
• Build strong customer relationships through outstanding service.
• Assist customers with questions about products, services, and account needs.
• Connect customers with the right resources and team members.
• Deliver a positive, professional experience on every call.

Connaissances

Communication

Customer service

Problem solving

Attention to detail

Team collaboration

Positive attitude

Willingness to learn

Formation

High School Diploma or equivalent

Some College preferred

Call Center experience preferred

Description du poste

Job Details

Job Location: Farmington, Care Center - Farmington, MO 63640

Position Type: Full Time

Job Category: Customer Service

Customer Care Specialist

Be the Voice That Makes a Difference.

First State Community Bank is looking for a Customer Care Specialist who thrives on helping others and solving problems. In this role, you’ll assist customers across our statewide footprint, provide exceptional service, and create positive experiences with every interaction.

What You’ll Do

• Answer customer calls and provide timely, accurate solutions.
• Build strong customer relationships through outstanding service.
• Assist customers with questions about products, services, and account needs.
• Connect customers with the right resources and team members.
• Deliver a positive, professional experience on every call.

What We’re Looking For

• Strong communication and customer service skills.
• A positive attitude and passion for helping others.
• Ability to learn quickly and solve problems effectively.
• Attention to detail and a commitment to accuracy.
• Call center experience is a plus but not required.

Why FSCB?

• Competitive pay and benefits
• Team-based variable compensation program
• 401(k) with generous employer match
• Supportive leadership and growth opportunities
• A stable, people-focused workplace

Qualifications

• High School Diploma or Equivalent
• Some College is preferred
• Previous Call Center experience preferred
• Willingness to strive for exceptional efficiency and accuracy
• Exceptional customer service skills
• Ability to interact and contribute in a team environment

Additional Information

Being a First Stater . . .

Being a First Stater means that you roll up your sleeves and dig in.

It means you work hard and do your best.

It means you enjoy learning new skills and are always eager to improve.

It means you help the team by being a great teammate.

It means you’re passionate about making a difference in the lives of our customers and our communities.

It means you consistently find new ways to improve our organization.

Do you have what it takes to be a First Stater?

Make a Difference -

First State Bancshares Inc. is an Equal Opportunity Employer. All your information will be kept confidential according to EEO guidelines.