Banking Customer Experience Specialist

Security First Bank; Nebraska; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Employee assistance program (EAP)

Job summary

Security First Bank in Burwell, NE seeks a Customer Service Representative/Teller to handle daily banking transactions, open new accounts, and assist customers with inquiries. The role requires accuracy, confidentiality, and strong service orientation.

You will balance cash, support online banking, and promote bank products while maintaining compliance. Join a locally owned bank with opportunities for professional growth and community impact.

Qualifications

• High school diploma or GED required.
• Cash-handling, banking, or customer service experience preferred.
• Strong customer service, communication, and relationship-building skills.
• Basic accounting knowledge and proficiency with computer applications.
• Ability to maintain confidentiality, manage multiple tasks, and work accurately in a fast-paced environment.

Responsibilities

• Process customer transactions, including deposits, withdrawals, payments, transfers, ACH, and wire requests.
• Open new accounts, perform account maintenance, and maintain accurate customer records.
• Provide exceptional customer service by assisting with inquiries, problem resolution, and online banking support.
• Balance cash transactions, research discrepancies, and ensure accuracy in daily operations.
• Promote bank products and services, maintain compliance, and support branch operations as needed.

Skills

Customer service

Cash handling

Communication

Confidentiality

Education

High school diploma

Tools

Computer applications

Job description

Security First Bank in Burwell, NE seeks a Customer Service Representative/Teller to handle daily banking transactions, open new accounts, and assist customers with inquiries. The role requires accuracy, confidentiality, and strong service orientation.

You will balance cash, support online banking, and promote bank products while maintaining compliance. Join a locally owned bank with opportunities for professional growth and community impact.