Banking Operations Specialist

Cornhusker-Bank; Lincoln (NE); On-site; USD 42,000 - 54,000; Full time

Job summary

Cornhusker Bank in Lincoln, NE is seeking an Operations Representative to deliver customer and technical support across multiple channels. The role covers Customer and Account Management, Electronic Funds Transfer, and Item Processing with back-office banking tasks and cross-functional collaboration.

Ideal candidates have at least a high school diploma and some banking experience, plus proficiency in Microsoft Office and financial software.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year of previous banking experience highly preferred.
• Proficient in Microsoft Office products and in working with other financial software.

Responsibilities

• Completes daily tasks within one of the following Operations areas: Customer and Account Management, Electronic Funds Transfer, or Item Processing
• Responds to incoming telephone calls and written and electronic correspondence from internal and external customers in a professional and timely manner
• Resolves routine customer issues regarding a full range of customer transactions and banking products and services
• Initiates corrective action within scope of responsibility
• Routes complex inquiries to appropriate individuals or departments
• Protects the bank's assets and income and maintains the confidentiality of customer information
• Adheres to schedule requirements in a structured work environment
• Prepares and maintains various records, logs, and reports
• Assists with on-the-job training of new associates
• Completes written procedures for assigned tasks and updates procedures as necessary
• Remains informed of changes in applicable laws, regulations, bank policies, procedures, and products
• Performs other reasonable duties as assigned by the immediate supervisor

Skills

Customer service

Microsoft Office

Banking software

Attention to detail

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Financial software

Job description

Cornhusker Bank in Lincoln, NE is seeking an Operations Representative to deliver customer and technical support across multiple channels. The role covers Customer and Account Management, Electronic Funds Transfer, and Item Processing with back-office banking tasks and cross-functional collaboration.

Ideal candidates have at least a high school diploma and some banking experience, plus proficiency in Microsoft Office and financial software.