Customer Care Specialist – Hybrid/Remote-Eligible

Vantage West Group; Boston (MA); Hybrid; USD 55,000 - 73,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Vantage West Group in Boston, MA is seeking a full-time Customer Service Rep to be the friendly face of the company. You will handle inquiries, resolve issues, assist with account management, and use tools like a CRM, email, and phone to deliver exceptional service.

You'll join a collaborative team in our Boston office, with opportunities to grow and learn in a fast-paced fintech environment that values customer focus and problem-solving.

Qualifications

• Strong communication skills and customer focus.
• Ability to multitask and resolve issues.
• Willingness to learn and adapt in fintech environment.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Resolve issues and provide timely solutions.
• Assist with account management and maintain customer satisfaction.
• Collaborate with support teams to improve service.

Skills

Communication

Problem-solving

Customer focus

Tools

CRM system

Email

Phone

Job description

Vantage West Group in Boston, MA is seeking a full-time Customer Service Rep to be the friendly face of the company. You will handle inquiries, resolve issues, assist with account management, and use tools like a CRM, email, and phone to deliver exceptional service.

You'll join a collaborative team in our Boston office, with opportunities to grow and learn in a fast-paced fintech environment that values customer focus and problem-solving.