Customer Care Specialist - Growth & Impact

Alphabe Insight Inc; Chicago (IL); On-site; USD 43,000 - 49,000; Full time

Benefits offered by this job

Comprehensive training

Career growth opportunities

Team-oriented environment

Professional development

Competitive salary

Job summary

Entertainment Travel Associates seeks a professional and customer-focused Call Center Representative to assist customers by answering questions, providing accurate information, and resolving service-related concerns. The role includes structured training and opportunities to build customer service and problem-solving skills.

Responsibilities include handling calls, providing information about products and procedures, and guiding customers to appropriate next steps while maintaining a courteous,

Qualifications

• Strong verbal communication and active listening skills.
• Patient, courteous, and customer-oriented approach.
• Good problem-solving skills and attention to detail.
• Ability to remain professional when handling challenging conversations.
• Dependable, adaptable, and comfortable working toward team goals.

Responsibilities

• Handle incoming customer calls and respond to questions about company products and services.
• Provide clear and accurate information about procedures and available options.
• Listen to customer concerns and determine appropriate next steps.
• Help resolve routine issues and refer more complex inquiries to the appropriate team.
• Maintain a professional and helpful tone throughout each conversation.
• Record relevant interaction details according to established procedures.
• Follow service guidelines and contribute to customer satisfaction goals.
• Collaborate with team members to support consistent service quality.

Skills

Verbal communication

Active listening

Customer service orientation

Problem solving

Professional demeanor

Job description

Entertainment Travel Associates seeks a professional and customer-focused Call Center Representative to assist customers by answering questions, providing accurate information, and resolving service-related concerns. The role includes structured training and opportunities to build customer service and problem-solving skills.

Responsibilities include handling calls, providing information about products and procedures, and guiding customers to appropriate next steps while maintaining a courteous,