Customer Account Specialist — Growth & Paid Training

SmartRecruiters, Inc.; Tampa (FL); On-site; USD 42,000 - 49,000; Full time

Benefits offered by this job

Paid training

Competitive compensation

Opportunities for career advancement

Job summary

Entertainment Travel Associates in Tampa, FL is seeking a Customer Account Representative to support customer accounts and maintain strong relationships. You will respond to inquiries, provide product and service information, and handle routine account requests while keeping records organized and up to date.

The role emphasizes clear communication and proactive problem solving. The position includes paid training, a supportive team environment, and opportunities for career advancement within the

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Customer-focused and professional attitude.
• Good organizational and problem-solving abilities.
• Attention to detail when handling account information.
• Ability to manage multiple requests and follow up consistently.
• Previous customer service, account support, retail, or sales experience is a plus.

Responsibilities

• Serve as a point of contact for assigned customer accounts
• Respond to questions about products, services, and promotional offerings
• Provide accurate information and assist with routine account-related requests
• Follow up with customers regarding outstanding questions or service needs
• Maintain organized and accurate customer account records
• Identify customer needs and direct specialized requests to the appropriate team
• Communicate account updates and relevant information clearly
• Build positive working relationships through professional and timely interactions
• Gather customer feedback and share relevant observations with supervisors
• Collaborate with team members to support customer satisfaction and retention
• Paid training
• Supportive team environment
• Opportunities for career advancement
• Competitive compensation

Skills

Verbal communication

Written communication

Customer-focused

Organizational skills

Attention to detail

Education

High school diploma or equivalent

Job description

Entertainment Travel Associates in Tampa, FL is seeking a Customer Account Representative to support customer accounts and maintain strong relationships. You will respond to inquiries, provide product and service information, and handle routine account requests while keeping records organized and up to date.

The role emphasizes clear communication and proactive problem solving. The position includes paid training, a supportive team environment, and opportunities for career advancement within the