Customer Experience Specialist

Alphabe Insight Inc

Florida

On-site

USD 43,000 - 50,000

Full time

9 days ago

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Job summary

Entertainment Travel Associates seeks a customer-focused Customer Service Officer to deliver a positive experience and build strong relationships with customers. You will communicate clearly, approach challenges with a helpful attitude, and enjoy finding solutions.

Training will be available for candidates eager to learn and grow. You will assist customers with general questions, provide accurate information about products and procedures, and collaborate with colleagues to improve the overall

Qualifications

Strong verbal communication and interpersonal skills.
Patient, approachable, and solution-oriented attitude.
Ability to remain professional when handling challenging situations.
Good organization and attention to detail.
Dependable, adaptable, and comfortable working in a team.
Previous customer service experience is beneficial but not required.

Responsibilities

Assist customers with general questions and service-related requests.
Provide accurate information about company products, services, and procedures.
Listen to customer concerns and help identify appropriate solutions.
Maintain a courteous and professional approach in all customer interactions.
Follow established service procedures and communicate issues to the appropriate team members.
Help maintain accurate records of customer requests and their outcomes.
Collaborate with colleagues to improve the overall customer experience.