Customer Success Associate — Travel Experience & Growth

Alphabe Insight Inc; Atlanta (GA); On-site; USD 42,000 - 49,000; Full time

Job summary

Entertainment Travel Associates in Atlanta, GA is seeking a friendly Customer Service Representative to help customers explore products and services, answer questions, and ensure a positive experience. You will listen carefully, identify needs, guide options, and collaborate with colleagues to uphold service standards.

We offer hands-on training, ongoing support, and opportunities for career growth alongside a competitive salary.

Qualifications

• Strong verbal communication and interpersonal skills.
• Friendly, patient, and solution-oriented approach.
• Ability to listen carefully and respond to customer needs.
• Good problem-solving skills and attention to detail.
• Dependable, adaptable, and comfortable working in a team environment.

Responsibilities

• Assist customers with questions about company products, services, and general procedures.
• Identify customer needs and provide accurate, helpful information.
• Help resolve routine concerns while maintaining a professional and positive attitude.
• Build trust through attentive listening and respectful customer interactions.
• Explain available options and guide customers toward appropriate solutions.
• Share customer feedback with the team to support service improvements.
• Collaborate with colleagues to maintain consistent service standards and customer satisfaction.

Skills

Strong communication

Interpersonal skills

Active listening

Problem solving

Team player

Customer service experience

Job description

Entertainment Travel Associates in Atlanta, GA is seeking a friendly Customer Service Representative to help customers explore products and services, answer questions, and ensure a positive experience. You will listen carefully, identify needs, guide options, and collaborate with colleagues to uphold service standards.

We offer hands-on training, ongoing support, and opportunities for career growth alongside a competitive salary.