Travel Customer Support & Solutions Specialist

Alphabe Insight Inc

Orlando (FL)

On-site

USD 42,000 - 50,000

Full time

8 days ago

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Benefits offered by this job

Training & support

Collaborative workplace

Growth opportunities

Competitive compensation

Job summary

Entertainment Travel Associates is seeking a customer-focused Customer Service Representative to deliver a positive experience and build strong customer relationships. The ideal candidate enjoys helping people, communicating clearly, and finding practical solutions to questions and concerns.

We offer training and ongoing support, a collaborative and welcoming workplace, and opportunities to develop customer service and problem-solving skills, alongside competitive compensation.

Qualifications

Strong verbal communication and interpersonal skills.
Friendly, patient, and solution-oriented attitude.
Ability to remain professional in challenging situations.
Good organization and attention to detail.
Dependable and comfortable working in a team environment.

Responsibilities

Assist customers with questions about products, services, and procedures.
Provide accurate information in a courteous and professional manner.
Listen to customer concerns and help identify solutions.
Resolve routine service issues or refer complex matters to the relevant team.
Document customer requests and follow service procedures.
Collaborate with colleagues to support service quality and customer satisfaction.

Skills

Communication skills

Interpersonal skills

Team collaboration

Problem solving

Job description

We offer training and ongoing support, a collaborative and welcoming workplace, and opportunities to develop customer service and problem-solving skills, alongside competitive compensation.

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