Travel Customer Experience Specialist — Growth & Training

Concentrix; Livonia (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Concentrix seeks a Travel Customer Service Rep to support travelers for global brands in a fast-paced contact center. You will handle phone, chat, and email inquiries, manage bookings, changes, and cancellations, and resolve issues with empathy and accuracy.

Using digital tools and travel platforms, you’ll provide solutions, document interactions, and meet performance targets. You’ll collaborate with a diverse team, build expertise in customer experience and travel services, and access training

Responsibilities

• Handle phone, chat, and email inquiries.
• Manage bookings, changes, and cancellations.
• Resolve issues with empathy and accuracy.

Job description

Concentrix seeks a Travel Customer Service Rep to support travelers for global brands in a fast-paced contact center. You will handle phone, chat, and email inquiries, manage bookings, changes, and cancellations, and resolve issues with empathy and accuracy.

Using digital tools and travel platforms, you’ll provide solutions, document interactions, and meet performance targets. You’ll collaborate with a diverse team, build expertise in customer experience and travel services, and access training