Customer Account Specialist - Growth & Training

SmartRecruiters, Inc.; Atlanta (GA); On-site; USD 53,000 - 58,000; Full time

Benefits offered by this job

Paid training

Career growth opportunities

Collaborative team environment

Job summary

Entertainment Travel Associates in Atlanta seeks a Customer Account Representative to support customer relationships, account activities, and business opportunities. You will develop strong communication and relationship-building skills while helping customers with questions and follow-ups.

The role offers paid training, a collaborative team environment, and performance-based growth opportunities within a full-time setting.

Qualifications

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Customer-focused and professional attitude.
• Strong relationship-building abilities.
• Goal-oriented and motivated to achieve results.
• Excellent organizational and multitasking skills.
• Strong problem-solving and listening skills.
• Reliable, adaptable, and detail-oriented.

Responsibilities

• Assist customers with questions regarding products and services.
• Support customer account and follow-up activities.
• Communicate product and service information clearly and professionally.
• Identify opportunities to support customer satisfaction and retention.
• Follow up with prospective and existing customers.
• Maintain organized records of customer interactions and account activities.
• Assist with customer acquisition and engagement initiatives.
• Support promotional activities and sales opportunities.
• Communicate customer feedback and account questions to appropriate team members.
• Collaborate with colleagues to achieve customer service and business goals.
• Help provide a professional and positive customer experience.
• Participate in ongoing training and professional development.

Skills

Communication

Interpersonal skills

Customer focus

Relationship building

Organization

Multitasking

Problem solving

Listening

Reliability

Adaptability

Detail-oriented

Education

High school diploma

Job description

Entertainment Travel Associates in Atlanta seeks a Customer Account Representative to support customer relationships, account activities, and business opportunities. You will develop strong communication and relationship-building skills while helping customers with questions and follow-ups.

The role offers paid training, a collaborative team environment, and performance-based growth opportunities within a full-time setting.