Travel Customer Experience Specialist

Alphabe Insight Inc; Houston (TX); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Competitive compensation

Training and professional development

Supportive and team-oriented workplace

Career growth opportunities

Valuable experience in customer-rel at

client relationships and service ops

Job summary

Entertainment Travel Associates is seeking a professional, customer-focused Customer Service Officer to assist customers, respond to inquiries, and support service operations. The role emphasizes clear communication, problem solving, and delivering a positive customer experience.

You will engage with customers, identify needs, and coordinate with departments to resolve concerns while maintaining accurate records and following established procedures.

Qualifications

• Strong verbal and written communication skills.
• Excellent interpersonal and active listening abilities.
• Professional, patient, and customer-oriented attitude.
• Good organizational and problem-solving skills.
• Ability to multitask and prioritize responsibilities.
• Basic computer proficiency.
• Strong attention to detail.
• Ability to work independently and collaboratively.
• High school diploma or equivalent preferred.
• Previous customer service experience is an advantage but not required.
• Entry-level applicants are encouraged to apply; training provided.

Responsibilities

• Respond to customer questions and provide accurate information about products and services.
• Assist customers with requests, concerns, and routine service issues.
• Identify customer needs and recommend appropriate solutions within company guidelines.
• Maintain accurate records of customer interactions and follow-up activities.
• Coordinate with relevant departments to help resolve customer concerns.
• Follow established customer service procedures and standards.
• Follow up on outstanding inquiries when necessary.
• Support administrative tasks related to customer service operations.
• Maintain a courteous and professional approach in all interactions.

Skills

Verbal communication

Written communication

Interpersonal skills

Active listening

Customer-oriented

Organizational skills

Problem-solving

Multitasking

Attention to detail

Teamwork

Independent work

Education

High school diploma or equivalent

Job description

Entertainment Travel Associates is seeking a professional, customer-focused Customer Service Officer to assist customers, respond to inquiries, and support service operations. The role emphasizes clear communication, problem solving, and delivering a positive customer experience.

You will engage with customers, identify needs, and coordinate with departments to resolve concerns while maintaining accurate records and following established procedures.