GEICO Customer Service Representative

Government Employees Insurance Company; San Diego (CA); Presencial; USD 29.000 - 44.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health and wellness benefits starting

PTO accrue immediately

13 paid holidays annually

401(k) with up to 6% match

Tuition assistance (GEICO Strive)

Descripción de la vacante

GEICO in Poway, CA is hiring a Customer Service Representative to manage calls, billing questions, and policy updates while offering recommendations. You will build product knowledge and provide solutions that improve customer satisfaction in a fast-paced environment.

The role offers starting pay of $20.86 per hour with evening (+10%) and weekend (+20%) differentials, benefits from day one, PTO, holidays, a 6% 401(k) match, and tuition assistance.

Formación

• Minimum of 1 year of customer-facing experience required; 3+ years preferred.
• Experience in high-volume call centers with KPIs and measurable goals preferred.
• Active Personal Lines or Property & Casualty license preferred (training and exam fees provided).
• High School Diploma or GED required; College degree preferred.

Responsabilidades

• Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations.
• Resolve customer concerns, ensuring a positive experience.
• Product Knowledge: Stay informed about GEICO’s products and identify cross-selling opportunities to assist customers.
• Meaningful Impact: Enhance customer satisfaction through meaningful interactions.

Conocimientos

Customer service

Interpersonal skills

Problem solving

Empathy

Multitasking

Evening availability

Weekend availability

Holiday availability

Educación

High school diploma

College degree preferred

Descripción del empleo

Why Join GEICO? At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.

Customer Service Representative

Your Impact at GEICO

What Makes This Opportunity Exciting?

Starting Salary: $20.86 per hour / $42,032.90 annually.

Differentials: +10% for evening shifts; +20% for weekends.

• Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more).
• Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating).
• 401(k) with up to 6% match, vested immediately.
• GEICO Strive, upfront tuition assistance program (up to $5,250 annually).
• Professional Growth: Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills.
• Workplace Flexibility: Complete in-office training, then opportunity to work 80% on-site and 20% off-site. Enjoy GEICO Flex, additional weeks annually to work off-site, meeting location and work guidelines.

Office Location: 14111 Danielson St Poway, CA 92064-6886

How You’ll Make a Difference

• Customer Interaction: Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations.
• Problem Resolution: Resolve customer concerns, ensuring a positive experience.
• Product Knowledge: Stay informed about GEICO’s products and identify cross-selling opportunities to assist customers.
• Meaningful Impact: Enhance customer satisfaction through meaningful interactions.

What We’re Looking For

• Experience & Qualifications: Minimum of 1 year of customer-facing experience required; 3+ years preferred.
• Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred.
• Active Personal Lines or Property & Casualty license preferred (training and exam fees provided).
• High School Diploma or GED required; College degree preferred.

• Core Skills: Strong customer service, interpersonal, problem-solving, and empathy skills.
• Adaptable, detail-oriented, and able to prioritize and multitask across platforms.
• Availability: Available to work evenings, weekends, and holidays.

Annual Salary $20.86 - $32.05

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations. At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law.

GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates.

GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States.

Opportunities for Students & Grads Learn more about GEICO Benefits