Alarm Customer Support Specialist

Pye-Barker Fire & Safety; Great Falls (MT); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Excellent pay

Medical benefits

Dental benefits

Vision benefits

Life insurance

Short-term disability

401K match

Paid vacation

Company holidays

Career development

Company vehicle

Ownership plan

Job summary

Pye-Barker Fire & Safety in Great Falls, MT, is hiring a Customer Service Representative to interact with customers by phone or email, address inquiries, and resolve complaints. The role supports branches and field partners, handles product inquiries, schedules appointments, and ensures end-to-end issue resolution.

Qualified candidates will have a high school diploma, customer service experience, and strong communication skills.

Qualifications

• High school diploma or equivalent is required.
• Customer service experience is required.
• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

Responsibilities

• Interact with customers via phone, email, or in person to provide support and information on products or services.
• Collect and enter orders for new or additional products or services.
• Field questions and complaints; escalate when beyond knowledge to the appropriate staff.
• Resolve customer problems and concerns with appropriate actions.
• Maintain customer accounts and records of interactions.

Skills

Communication skills

Active listening

Customer service mindset

Education

High school diploma or equivalent

Customer service experience

Tools

Proficient computer skills

Job description

Pye-Barker Fire & Safety in Great Falls, MT, is hiring a Customer Service Representative to interact with customers by phone or email, address inquiries, and resolve complaints. The role supports branches and field partners, handles product inquiries, schedules appointments, and ensures end-to-end issue resolution.

Qualified candidates will have a high school diploma, customer service experience, and strong communication skills.