Customer Care Specialist: Fast, Solutions-Driven Support

Heilind Electronics; Bothell (WA); On-site; USD 42,000 - 64,000; Full time

Job summary

Heilind Electronics in Bothell, WA is seeking a Customer Care Specialist to deliver outstanding post-sale support. You will be the primary liaison for customers, addressing inquiries, resolving issues, and coordinating with Procurement, Quality and Warehouse to determine the best resolution.

The role requires excellent communication, empathy, and problem-solving skills, with experience in a manufacturing or distribution setting.

Qualifications

• Excellent communication skills and problem-solving abilities.
• Ability to liaise with Sales, Warehouse, Procurement, and Quality.
• U.S. Person as defined by ITAR requirement.
• Proficient in CRM and MS Office.

Responsibilities

• Serve as the main point of contact for customer inquiries, concerns, and complaints.
• Liaise between customer, Sales, Warehouse, Procurement, and Quality for inquiries.
• Resolve issues and document corrective actions.
• Identify and escalate complex issues to management.
• Maintain accurate records and documentation throughout interactions.
• Support cross-functional communication for effective problem resolution.

Skills

Customer service

Communication

Problem solving

Time management

CRM software

MS Office

Education

High school diploma or higher

2–4 years business experience in manufacturing or distribution

ERP system experience is a plus

Understanding of PO requirements/drawings

Tools

CRM

MS Office

Company systems

Job description

Heilind Electronics in Bothell, WA is seeking a Customer Care Specialist to deliver outstanding post-sale support. You will be the primary liaison for customers, addressing inquiries, resolving issues, and coordinating with Procurement, Quality and Warehouse to determine the best resolution.

The role requires excellent communication, empathy, and problem-solving skills, with experience in a manufacturing or distribution setting.