Hybrid/Remote Customer Care Specialist: Cross-Dept Liaison

Heilind; Bothell (WA); Hybrid; USD 60,000 - 62,000; Full time

Benefits offered by this job

Vacation, sick time and holidays

Insurance: life, accident, disability

Job summary

Heilind is seeking a Customer Care Specialist to provide exceptional post-sale support and serve as the primary customer contact. You will coordinate with Sales, Warehouse, Procurement and Quality to resolve inquiries and escalate complex issues when needed.

The role emphasizes strong communication, problem-solving, and meticulous record-keeping, with a salary range of $60,000–$62,000 and a hybrid/office work arrangement in the United States.

Qualifications

• Strong written and verbal communication skills are required.
• Proficiency in English is required; Spanish is a plus.
• Experience in customer service and handling inquiries or complaints.
• Ability to multitask and manage priorities in a fast-paced environment.
• Proficient in using CRM and MS Office Suite.

Responsibilities

• Serve as the main point of contact for customer inquiries and complaints.
• Act as liaison between customer, Sales, Warehouse, Procurement, and Quality departments.
• Resolve issues and document corrective actions as required.
• Identify and escalate complex issues to appropriate teams.
• Maintain accurate records and request necessary documentation.
• Collaborate with cross-functional teams to improve customer satisfaction.
• Stay updated on product knowledge and company policies.

Skills

Communication skills

English proficiency

Problem solving

CRM

MS Office

Multi-tasking

Tools

ERP system

Job description

Heilind is seeking a Customer Care Specialist to provide exceptional post-sale support and serve as the primary customer contact. You will coordinate with Sales, Warehouse, Procurement and Quality to resolve inquiries and escalate complex issues when needed.

The role emphasizes strong communication, problem-solving, and meticulous record-keeping, with a salary range of $60,000–$62,000 and a hybrid/office work arrangement in the United States.