Customer Accounts & Service Coordinator

CoolSys; Phoenix (AZ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental, Vision

Paid vacation

401(K) with Company match

Life insurance

Tuition reimbursement

Employee discounts

Pet Insurance

Legal Plan

Job summary

CoolSys in Phoenix is seeking a Customer Accounts Representative to process and close open service calls for assigned customers using our online systems, in line with contract requirements and customer expectations.

You will ensure accurate data entry from opening to completion, monitor progress, submit quotes, and communicate status to customers while upholding the COOLSYS CARES culture of Collaboration, Accountability, Respect, Empowerment, and Safety.

Qualifications

• High school diploma, GED, or completion of Business/office vocational training.
• AA degree a plus.

Responsibilities

• Administers and processes service calls per requirements.
• Ensures accurate data entry from opening to completion.
• Manages open service calls progress and quotes to maintain 90% completion.
• Escalates issues to the Customer Account Specialist.
• Submits quotes and communicates progress with customers.
• Upholds honest, ethical and professional conduct.
• Embodies the COOLSYS CARES culture.

Skills

Data entry

Customer service

Multitasking

Communication

Teamwork

Problem solving

Organizational

Education

High school diploma or GED

AA degree a plus

Tools

MS Word

MS Excel

Outlook

Online databases

Job description

CoolSys in Phoenix is seeking a Customer Accounts Representative to process and close open service calls for assigned customers using our online systems, in line with contract requirements and customer expectations.

You will ensure accurate data entry from opening to completion, monitor progress, submit quotes, and communicate status to customers while upholding the COOLSYS CARES culture of Collaboration, Accountability, Respect, Empowerment, and Safety.