Customer Care Specialist: Fast, Friendly Support

Synergy Staffing; Youngstown (OH); On-site; USD 21,000 - 28,000; Full time

Job summary

Synergy Staffing is seeking a Customer Care Specialist to provide high-quality support to customers across channels, respond promptly, and resolve inquiries with empathy and professionalism.

You will document interactions, follow established procedures, and participate in trainings while maintaining accurate records and contributing to ongoing process improvements to enhance overall service quality.

Qualifications

• 1–3 years of direct customer service experience.
• Proficient with Microsoft Outlook, Word and PowerPoint.
• Excellent interpersonal, written, and verbal communication skills.

Responsibilities

• Provide high-quality support to customers through inquiries, requests, and issues in a timely, professional, and solution-focused manner.
• Address customer questions, technical concerns, and account-related needs via multiple channels.
• Resolve service or order issues with empathy and professionalism, escalating when needed.
• Investigate discrepancies and ensure accurate information and continuity of service.
• Proactively communicate updates, next steps, and required actions to support fulfillment.
• Support orders, returns, credits, and other transactional activities as assigned.
• Oversee day-to-day fulfillment workflows, handle exceptions, and ensure smooth execution.
• Review system reports and alerts to understand and resolve service or order statuses.
• Adhere to procedures and maintain thorough documentation of interactions and case activity.
• Perform other duties as assigned within the scope of responsibilities.

Skills

Interpersonal communication

Written communication

Verbal communication

Phone communication

Tools

Microsoft Outlook

Microsoft Word

PowerPoint

Job description

Synergy Staffing is seeking a Customer Care Specialist to provide high-quality support to customers across channels, respond promptly, and resolve inquiries with empathy and professionalism.

You will document interactions, follow established procedures, and participate in trainings while maintaining accurate records and contributing to ongoing process improvements to enhance overall service quality.