Customer Care Specialist: Fast-Paced Support & Resolution

Envista; Madison (WI); On-site; USD 44,800 - 69,400; Full time

Benefits offered by this job

Health & Wellbeing benefits

Retirement & Financial Benefits

Life & Disability Insurance

Paid Time Off

Learning & Career Development

Job summary

Envista is seeking a Customer Care Representative in Madison, Wisconsin to respond to internal and external customer inquiries by phone and email and resolve issues within set standards. The role involves processing orders, tracking status, and assisting with returns using Oracle ERP, ensuring accurate data entry and timely service.

You will collaborate with logistics, regulatory, supply chain, and sales teams, maintain customer accounts, and contribute to achieving KPI targets while delivering

Qualifications

• High school diploma or equivalent required.
• Minimum of 1-year relevant customer service work experience preferred.
• Experience providing customer service to international customers, highly preferred.
• Proficient with Microsoft Office including Outlook, Word, and Excel (basic) required.
• Proven success in quickly learning computer systems required.
• Excellent data entry accuracy and strong attention to detail required.
• Effective verbal and written communication skills in English required.
• Proficiency in reading and interpreting documents in English required.
• Proven success in prioritizing assigned work required.
• Ability to gather, understand, and interpret information required.
• Good analytical and conceptual thinking skills required.
• Ability to build and maintain good rapport and handle situations with confidence, tact, and resourcefulness required.
• Customer-centered mindset and ability to effectively deescalate emotions required.

Responsibilities

• Answers inbound calls and emails related to orders, status, product information or pricing.
• Processes customer orders and complaints in the ERP system (Oracle) promptly and accurately.
• Collaborates with logistics, regulatory, supply chain and sales to resolve issues.
• Creates and maintains customer accounts and assists with returns (RMA) as needed.
• Attends KPI meetings and strives to meet individual metrics and service levels.
• Resolves technical issues over the phone and de-escalates when needed.
• Provides product recommendations to close phone sales.
• Participates in Envista Business System improvements to boost performance and customer satisfaction.

Skills

MS Office

Outlook

Excel

Data entry

English communication

Attention to detail

Analytical thinking

Customer rapport

Deescalation

Education

High school diploma or equivalent

Tools

Oracle ERP

Job description

Envista is seeking a Customer Care Representative in Madison, Wisconsin to respond to internal and external customer inquiries by phone and email and resolve issues within set standards. The role involves processing orders, tracking status, and assisting with returns using Oracle ERP, ensuring accurate data entry and timely service.

You will collaborate with logistics, regulatory, supply chain, and sales teams, maintain customer accounts, and contribute to achieving KPI targets while delivering