Customer Experience Specialist

UFP Industries, Inc.; Wisconsin; On-site; USD 34,000 - 42,000; Full time

Job summary

UFP Retail Solutions in Prairie Du Chien, Wisconsin, is seeking a Customer Service Representative to support brands, products and programs. You will assist customers with pre-purchase, in-purchase and post-purchase inquiries, delivering a high level and consistent experience while working under general supervision.

The role emphasizes effective communication via phone, email and CRM, accurate order processing, record-keeping, and collaboration with colleagues.

Qualifications

• Minimum of high school graduate.
• 1–3 years of experience in customer service or related field preferred.
• Proficiency in CRM platforms and Microsoft Office applications.

Responsibilities

• Maintains a positive, empathetic, and professional attitude toward customers at all times.
• Responds promptly to customer inquiries via multiple channels.
• Processes orders, forms, applications, and requests accurately in the CRM.
• Keeps records of customer interactions, transactions, comments and complaints.
• Communicates and coordinates with colleagues as necessary to resolve issues.
• Provides feedback on the efficiency of the customer service process.

Skills

Customer service

CRM software

Microsoft Office

Communication

Time management

Education

High school diploma

Tools

CRM software

Excel

Outlook

Job description

UFP Retail Solutions in Prairie Du Chien, Wisconsin, is seeking a Customer Service Representative to support brands, products and programs. You will assist customers with pre-purchase, in-purchase and post-purchase inquiries, delivering a high level and consistent experience while working under general supervision.

The role emphasizes effective communication via phone, email and CRM, accurate order processing, record-keeping, and collaboration with colleagues.