Contract Customer Support Specialist — Fast-Paced, Impactful

Kedia Corporation; Madison (WI); On-site; USD 30,000 - 45,000; Full time

Job summary

A global business services company is looking for a Customer Service Representative in Madison, WI. This role involves engaging with customers to resolve inquiries and complaints through various communication methods. You will maintain records of interactions and utilize specialized software, ensuring customer satisfaction in a challenging and growth-oriented environment. Ideal candidates should demonstrate strong customer service skills, active listening, and problem-solving abilities. Join us and advance your career in a dynamic setting.

Qualifications

• Knowledge of principles for providing customer services.
• Understanding of administrative and clerical procedures.
• Proficient in English language structure.

Responsibilities

• Provide information about products and services to customers.
• Keep records of customer interactions and transactions.
• Resolve customer service or billing complaints effectively.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Avaya software

Microsoft Excel Knowledge

CRM software

Job description

A global business services company is looking for a Customer Service Representative in Madison, WI. This role involves engaging with customers to resolve inquiries and complaints through various communication methods. You will maintain records of interactions and utilize specialized software, ensuring customer satisfaction in a challenging and growth-oriented environment. Ideal candidates should demonstrate strong customer service skills, active listening, and problem-solving abilities. Join us and advance your career in a dynamic setting.