Customer Service Associate — Fast-Paced Support & ERP

Universal Presentation Concepts; Madison (WI); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

401(k)

Paid Time Off (PTO)

Health insurance

Paid holidays

Job summary

Universal Presentation Concepts in Madison, Wisconsin is seeking a Customer Service Associate to be the frontline contact for external customers, providing product, order, shipping, and service information while building relationships to grow new and repeat business.

The role requires strong written and verbal communication, exceptional attention to detail, proficiency with Microsoft Office and ERP systems (Odoo preferred). 2+ years in customer service and a high school diploma are required.

Qualifications

• Minimum 2 years of experience in customer service or related role.
• Extremely detail oriented with excellent written and verbal communication skills.
• Ability to handle a fast-paced, dynamic work environment and deadlines.

Responsibilities

• Serve as frontline contact for external customers and provide product, order, shipping, and service information.
• Build relationships with customers to encourage new and repeat business opportunities.
• Maintain thorough knowledge of UPC products within the first months of employment.
• Handle administrative duties that facilitate the order entry process.

Skills

Customer service

Communication

Attention to detail

Microsoft Office

Education

High school diploma or equivalent

Tools

Odoo ERP

Job description

Universal Presentation Concepts in Madison, Wisconsin is seeking a Customer Service Associate to be the frontline contact for external customers, providing product, order, shipping, and service information while building relationships to grow new and repeat business.

The role requires strong written and verbal communication, exceptional attention to detail, proficiency with Microsoft Office and ERP systems (Odoo preferred). 2+ years in customer service and a high school diploma are required.