Customer Care Specialist — Fast-Paced, Impactful Support

Volt; Memphis (TN); Vor Ort; USD 28.000 - 34.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental

Vision

Term life

Short term disability

AD&D

401(k)

Sick time

other types of paid leaves (as req.</n

Employee Assistance Program (EAP)

Zusammenfassung

Volt is hiring a Customer Service Representative in Memphis, TN. The role involves handling inquiries across multiple channels, resolving issues, and maintaining records to ensure a high level of service. Strong communication and organizational skills are essential, with a focus on confidential data handling.

The position is a full-time contract-to-perm opportunity with benefits and growth potential within a global organization.

Qualifikationen

• 1+ years of customer service, retail, or related experience.
• Excellent verbal and written communication.
• Ability to multitask and manage time in a fast-paced environment.
• Proficient with Microsoft Office and CRM software.

Aufgaben

• Respond to customer inquiries via phone, email, chat, and in-person interactions.
• Resolve customer complaints professionally and promptly.
• Provide accurate information on products, services, policies, and procedures.
• Process orders, returns, refunds, and account updates.
• Document interactions and maintain detailed records in company systems.
• Collaborate with internal teams to address customer needs and resolve complex issues.
• Maintain high customer satisfaction and meet service metrics.
• Identify opportunities to improve processes and the customer experience.
• Handle sensitive customer information with confidentiality and compliance.
• Support administrative tasks and data entry as needed.

Kenntnisse

Customer service

Communication skills

Multitasking

Problem-solving

Team collaboration

Ausbildung

High School Diploma or GED

Tools

Microsoft Office Suite

CRM systems

Jobbeschreibung

Volt is hiring a Customer Service Representative in Memphis, TN. The role involves handling inquiries across multiple channels, resolving issues, and maintaining records to ensure a high level of service. Strong communication and organizational skills are essential, with a focus on confidential data handling.

The position is a full-time contract-to-perm opportunity with benefits and growth potential within a global organization.