Customer Care Specialist: Fast-Paced Team Support

BSN Sports, LLC; Memphis (TN); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health care benefits

401(k) plan with company matching

Paid holidays and time off

Employee discounts

Job summary

Varsity Spirit in Memphis, Tennessee seeks a Customer Care Agent to join a fast-paced, team‑driven environment supporting our athletics programs. The role focuses on delivering exceptional service, coordinating with sales and accounting teams, and upholding our safety‑first values.

You will handle calls, emails, and mail catalogs, collaborate across departments, and contribute to a safety‑focused, member‑first culture. Onsite hours are 8am–5pm, Monday–Friday.

Qualifications

• Associates Degree in Public Relations, Marketing, or English or equivalent.
• Prior experience demonstrating success in a Customer Service oriented position.
• Excellent verbal and written communication.
• Systems/Applications: Contact Center Management (phone system), Salesforce (CRM), OMS (Order Management System), AS400, JDEdwards, Microsoft Office.

Responsibilities

• Process customer calls with an EPIC APPROACH: Etiquette at all times, Proper procedure, Initiates problem solving, and Closure/follow up, depending on the nature of the call.
• Utilize team approach throughout conversation referencing co-working agents, sales force, and other departments, to ensure customer needs are met regarding our product and services we offer to our customer base.
• Mail out catalogs and swatches daily.
• Answer customer service emails.
• Special project involvement.

Skills

Verbal communication

Written communication

Multitasking

Team collaboration

Problem solving

Education

Associates Degree in Public Relations, Marketing, or English or equivalent

Tools

Salesforce

CRM

OMS

AS400

JDEdwards

Microsoft Office

Job description

Varsity Spirit in Memphis, Tennessee seeks a Customer Care Agent to join a fast-paced, team‑driven environment supporting our athletics programs. The role focuses on delivering exceptional service, coordinating with sales and accounting teams, and upholding our safety‑first values.

You will handle calls, emails, and mail catalogs, collaborate across departments, and contribute to a safety‑focused, member‑first culture. Onsite hours are 8am–5pm, Monday–Friday.