Customer Experience Specialist – Technical Support & Solutions

ABB; Memphis (TN); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid holidays

Employee discounts

Job summary

ABB is seeking a Customer Support professional in Memphis, TN, to act as the initial contact for customers, coordinate with internal teams, and drive end-to-end service delivery. The role supports technical and order-related inquiries and aims to improve customer satisfaction and value realization.

The position is hybrid, based in the Memphis office, and requires strong communication skills, responsiveness, and collaboration with cross-functional teams.

Qualifications

• High School Diploma or GED required; BBA preferred in Customer Operations.
• 3+ years in customer service, ideally in electrical industry.
• Agile, proactive approach with ability to own customer issues.

Responsibilities

• Serve as first point of contact for ABB customers, providing technical and order/payment support.
• Improve customer experience and first contact-to-cash transition; create business opportunities.

Skills

Customer service

Communication skills

Ownership of issues

MS Office familiarity

US work authorization

Education

High School Diploma/GED

BBA preferred in Customer Operations

Tools

SAP Torque

Salesforce.com

Microsoft Office

Job description

ABB is seeking a Customer Support professional in Memphis, TN, to act as the initial contact for customers, coordinate with internal teams, and drive end-to-end service delivery. The role supports technical and order-related inquiries and aims to improve customer satisfaction and value realization.

The position is hybrid, based in the Memphis office, and requires strong communication skills, responsiveness, and collaboration with cross-functional teams.