Onsite Customer Care Specialist — Fast-Paced Team

Varsity Spirit; Memphis (TN); On-site; USD 21,000 - 34,000; Full time

Job summary

Varsity Spirit in Memphis, TN is seeking a Customer Care Agent to join our onsite team and help deliver outstanding service to schools and families. You will engage customers by phone and email, manage catalogs and swatches, and collaborate withSalesforce, OMS, AS400, and other departments to resolve inquiries.

Responsibilities include processing calls with care, cross-training with accounting and sales support, and maintaining a positive, proactive attitude in a fast-paced environment during

Qualifications

• Associates degree or equivalent in PR, marketing or English.
• Previous customer service experience required.
• Ability to work onsite in Memphis, TN.

Responsibilities

• Handle customer calls with professionalism and courtesy.
• Coordinate with sales and accounting as needed.
• Mail catalogs and swatches daily.
• Answer customer service emails.
• Cross-train with other departments.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Reception coverage

Keyboarding

Education

Associates Degree in Public Relations, Marketing, or English or equivalent

Tools

Contact Center Management

Salesforce

OMS

AS400

JDEdwards

Microsoft Office

Job description

Varsity Spirit in Memphis, TN is seeking a Customer Care Agent to join our onsite team and help deliver outstanding service to schools and families. You will engage customers by phone and email, manage catalogs and swatches, and collaborate withSalesforce, OMS, AS400, and other departments to resolve inquiries.

Responsibilities include processing calls with care, cross-training with accounting and sales support, and maintaining a positive, proactive attitude in a fast-paced environment during