Memphis Customer Care Specialist (Training Included)

Ipostal1; Memphis (TN); On-site; USD 30,000 - 42,000; Full time

Job summary

iPostal1 in Memphis, Tennessee, is seeking a confident, upbeat Customer Service professional to support rapid growth in our office.

You’ll handle calls, chat, and email, resolve inquiries, and escalate when needed, with a positive, team-oriented attitude. A two-week paid training starts on Day 1, and remote work is not available.

Excellent communication and CRM navigation are essential as you assist customers in a diverse technology environment.

Qualifications

• Results oriented
• Strong work ethic
• Excellent verbal and written communication skills
• Previous experience in a customer service-oriented role
• Proficient in navigating CRM and/or multiple software applications

Responsibilities

• Answer inbound calls from customers in a prompt and professional manner
• Identify the type of assistance needed
• Ascertain level of assistance needed to resolve inquiry and escalate when appropriate
• Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
• Manage customer expectations
• Actively engage customers in on-line chat context
• Assist customer tickets from the queue with general inquiries, product support, service recommendation, and basic sign-up issues in a diverse technology environment (via phone/email/chat)
• Provide mail support to Mail Center Manager by performing duties such as mail sorting, digital uploading, dispensing, etc.
• Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting

Skills

Customer service

Verbal communication

Written communication

Phone support

Tools

CRM software

Ticketing system

Job description

iPostal1 in Memphis, Tennessee, is seeking a confident, upbeat Customer Service professional to support rapid growth in our office.

You’ll handle calls, chat, and email, resolve inquiries, and escalate when needed, with a positive, team-oriented attitude. A two-week paid training starts on Day 1, and remote work is not available.

Excellent communication and CRM navigation are essential as you assist customers in a diverse technology environment.