Customer Care Specialist: Fast Help & Solutions

OmniMax; Phoenix (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

OmniMax is seeking a customer service representative in Phoenix, Arizona, to respond to customer inquiries via phone, e-mail, or chat. The role involves resolving non-technical issues, analyzing service needs, and using a customer relationship application to document activities.

Ideal candidates should possess strong skills in customer interaction, support policies, and inquiry responses. High school education is required for this position.

Responsibilities

• Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution.
• Resolves routine and basic problems and communicates solutions or requested information to the customer.
• Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed.

Skills

Customer Interaction

Customer Support Policies, Standards and Procedures

Inquiry Research/Response

Product Support

Service Desk Management

Service Request Management Process

Customer Service Help Desk Software

Education

High School

Job description

OmniMax is seeking a customer service representative in Phoenix, Arizona, to respond to customer inquiries via phone, e-mail, or chat. The role involves resolving non-technical issues, analyzing service needs, and using a customer relationship application to document activities.

Ideal candidates should possess strong skills in customer interaction, support policies, and inquiry responses. High school education is required for this position.